Hard good products are backed by the manufacturers warrants and guarantees as noted on the individual product
labels. Please contact them direct for any problems or questions that may arise

Wholesale Orders - wholesale and landscapers discounted orders do not fall under any guarantee. Any damage must be reported within 48 hours upon receiving plants. After 48 hours beyond delivery time it is considered that the customer has possession and the plants have been accepted. Wholesale/landscape orders being picked up, possession is at pick up. No refunds or guarantees apply.

When a plant you have ordered is not available, we reserve the right to provide another of similar attributes and pricing that will produce the same garden effect.

You will find our gift certificates listed in a separate category in our gift ideas section off the right-hand side of the home page.

Click on the link and select the amount that you wish to purchase and add it to your Shopping Cart. Gift certificates are valid for 1 year from the purchase date. When you order a gift certificate, here is what happens:

You begin by ordering the number of gift certificates that you want. In the shopping cart, you will fill out your name, address, etc. If you are purchasing the certificate to give personally, check the box noting same address as for billing. If you are sending this gift to another person, you must check the box that reads: a different address (or this is a gift) in the shopping cart. When you have filled out all information, just follow the rest of the instructions.

The recipient of your gift (you or someone else) will receive an email with a link to redeem the gift certificate. Once you click on the link, your certificate may be redeemed.

Order Changes & Cancellations

Cancelling or changing your order is not available directly through the website. However, you can email us with your web order confirmation number or the order number assigned in your confirmation email, along with the changes you’d like to make. You may also call us at (800) 426-0958, Monday through Friday, 8 AM to 4 PM Central Standard Time.

We will make every effort to accommodate your changes if possible. Please note that as we get closer to your assigned shipping week, it may no longer be possible to make changes to your order.

Important: If you email a member of the Greenwood team with change or cancellation information and do not receive a reply confirmation within 3 business days, please follow up with us.

An order just received, may be immediately returned at the customers expense. Please notify us that you have just received your order and will be returning it. Shipping charges cannot be refunded as carriers
have already been paid. Returned orders may be subject to restocking fees. Plants must be returned to us in the same condition in which they were shipped.

The Greenwood Stress Free Guarantee: replacements or store credit will be set up to replace dormant plants that do not leaf out during the growing season. Pictures of plants in their environment may be required.

Refunds will not be made after evergreen plants have been accepted and/or planted. Due to the perishable nature of our plant products, returns must be made within 7 days from receipt of merchandise.
Evergreen plants are alive and healthy when shipped. Unless a problem is reported upon arrival, no refunds will be made.

Dormant plants that do not leaf out in the spring or within 8 weeks after they are planted, replacements or store credit will be issued. In some cases, pictures may be required to to help determine possible planting issues. Replacements will be set up to replace plants that do not leaf out during the growing season and for up to one year. Greenwood Nursery will not be liable for any plants or order beyond the purchased price. 

Shipping charges have already been paid to carriers and cannot be refunded. Please note: No collect or reverse charge shipments will be accepted. 

Once you have contacted us about returning your purchase, send it to:

Greenwood Nursery

Attn: Returns

636 Myers Cove Road

McMinnville, TN 37110

(931-668-3041) 

Ordering Information

Orders may be placed at any time during the year. We will schedule them into the next available shipping week for your delivery area. Bare root plants begin shipping in mid to late October and continue until the latter part of June. Container plants and ground covers ship year-round according to availability. As we sell out of plant varieties, we begin booking them for shipping the following spring or fall season, depending on the specific plant variety.

Payment Information

We accept MasterCard, Visa, Discover, American Express, money orders, personal checks, and PayPal. Personal check orders require 14 days to clear before shipping. Sales tax is charged on orders shipping within the State of Tennessee. Any fees incurred by the customer on a purchase (e.g., card overdraft fees) will be the customer’s responsibility.

Greenwood Nursery will not be responsible for anything beyond the purchase price of the plants. Our plants are grown in fields, on container yards, and in open greenhouses, where they may be exposed to elements such as insects or chemicals. While we limit chemical use, as a certified nursery, we are required to follow Tennessee state agriculture guidelines. Any legal matters will be handled in McMinnville, TN.

Prices

Prices are set by variety and then by size. If you notice a price that seems inconsistent with our pricing structure, please let us know.

Disclaimer: While we do our best to publish accurate pricing, human error may occur. If a product is incorrectly priced, we will correct the price before the customer is charged and notify the customer of the correction. If you see a strange price listed, please contact us so we can correct it. We appreciate your help.

Pricing is subject to change at any time. Quantity discounts apply only to multiple purchases of a single variety. Due to increasing energy costs, prices and delivery charges are subject to change.

Visiting Greenwood Nursery

Greenwood Nursery operates as a wholesale/mail-order facility and does not have a retail atmosphere for customers to browse and select their own plants. However, our staff is happy to arrange order pickups for customers in the middle Tennessee area. If you plan to be in our area and would like to pick up your order, please note this in the comment box when placing your order.

Orders may be shipped through UPS or USPS (post office). We will select the best method of shipping based on ordered items. Please include both your mailing and shipping addresses to avoid delays. 

The size of the plants we ship has been selected to reduce the shock of transplanting. Our bare root plants are dipped in a terra sorb solution (water retention gel), wrapped in shredded paper and, then, sealed in plastic wrap to ensure freshness. We must point out that some plants may not bloom the first year after planting but should the following year.

Our lilies and some ferns will ship as dormant bare bulbs or tubers packed in peat moss. Trees, shrubs, perennials, ground covers are shipped bare root or potted. On the individual plant page in the Shipping Details section, you will find how that particular variety of plant is sold (bare root or potted) and what size (bare root plants are noted in height range and potted are noted as pot size)

Orders containing both plants and hard goods will be held until order can ship as complete. Unless otherwise requested.

Orders containing only hard goods generally ship right away as
inventory allows. Those items ship year around and generally within one week.

When ordering plants during fall or spring shipping, we will set your order for the next available shipping week appropriate for your location. April and May are our busiest months and sometimes shipping delays happen. Plants may arrive later than scheduled to us or the shipping department may get behind. This is not the normal, but does sometimes happen. Please bear with us if this happens. We do not
typically charge your order until the week before we are able to ship.

Our bare root (field grown) trees and shrubs normally come into the facility for shipping November, December and January (as available for fall shipping) and February, March, April and May (as available for spring shipping).

An example of month by month shipping would be as follows as plants are available:

January - zones 9 - 10 

February - zones 8 - 10 

March - zones 7 - 10

April - zones 6 - 10

May - zones 5 - 9

June - zones 3 - 8

July - zones 3 - 7

August - zones 4 - 7

September - zones 5 - 8

October - zones 5 (some areas) - 9

November - zones 6 (some areas) - 10 

December - zones 8 - 10

We ship orders through UPS and the U.S. Post Office (Priority Mail) and select the most effective way to transport your order to you in a timely manner. UPS shipping addresses must contain a physical street address, so please include both your mailing and physical addresses to avoid delays. 

Customers are emailed tracking information for their orders within 24 hours of order being shipped. Once picked up or delivered to carrier, it becomes property of the customer. Greenwood does not monitor packages once shipped. We have no indication if a package is delayed or arrives with exterior box damage. In most cases, damage to the outside of the box does not mean that plants would be damaged. Please contact Greenwood
Nursery for any assistance.

Greenwood Nursery cannot be held responsible for delivery problems due to incorrect addresses. Please double check that you have typed in the correct name, full address and ZIP code information. We can only supply the information that we receive from the customer. When an incorrect delivery address is provided and an order returned because it cannot be delivered, a second shipping fee will be charged to reship the order.

Please note: It is up to Greenwood Nursery to issue a call tag for any package. Any packages shipped to Greenwood Nursery as freight collect will be billed back to the customer.

Merchandise TotalStandard Ground Shipping 

(2-7 business days in transit)$0 to $20.00$9.95 $20.01 to $50.00$15.95$50.01 to $75.00$19.95$75.01 to $100.00$22.95$100.01 to $150.00$26.95over $150.0120% of totalGift Certificatesemail or post office

We  no longer ship orders to Hawaii, APO/FPO addresses, Puerto Rico, or other addresses outside the continental United States.

Alaska orders: Most plant orders going to Alaska can be sent through Priority Mail. We will estimate shipping charges and additional charges may apply. It is very costly to ship Fedex and UPS to Alaska addresses so if it can't be shipped through Priority Mail, we do not ship. If you have questions concerning an order going to Alaska, please contact us.

(info@greenwoodnursery.com). 

Yes, please let us know if you have a specific time frame that you would like for your plants to ship out. We will work with that schedule according to plant inventories

After you place your order and are issued a scheduled shipping week, if your plans change and you need to reschedule or delay the shipment of your order, please contact our Customer Service Department by calling (800) 426-0958 or by emailing customerservice@greenwoodnursery.com Monday through Friday, 8am to 4pm Central Time.

Please include your order number, zip code, and name. We will make every effort to accommodate your request, but if we have already packed and shipped your order, it may not be possible to delay it.

Greenwood Nursery only ships orders within the continental U.S. We no longer ship to Hawaii, Canada, overseas, or APO/FPO addresses. Some plants can be shipped to Puerto Rico, but they are shipped at the customer's risk. We cannot be responsible for any delays or quarantines.

Please inquire about shipping charges to Alaska — in most cases, we can ship plants there.

Each state has its own restrictions on shipping plants into its borders, and we must comply. Some plants may be considered invasive and may be banned in certain states or not allowed entry — such as fruiting plants or ornamental fruiting plants in California.

We will note these restrictions in the Shipping Details section of each plant page and keep it as up to date as possible.

We will ship plants that are healthy and ready for planting. Our packaging techniques ensure the most efficient and safest delivery of your order from our location to yours. If your order arrives damaged, please contact us within 48 hours of receiving the shipment by calling our Customer Service Department at (800) 426-0958 or emailing customerservice@greenwoodnursery.com.

Our office staff is available Monday through Friday, 8am–4pm Central Time. Be sure to include your order number, zip code, and name when contacting us. Save the damaged product and shipping carton, as we may need to file a damage claim with the shipping carrier, and they will require pictures of the damage. The carrier reserves the right to inspect the damaged product and carton for up to 7 days. We will immediately reschedule your replacements for the next available shipping week.

If an item is in stock and already shipping to another zone, we should be able to ship it to your zone as well, but this service would be at your own risk.

As long as you have provided us with a valid email address and added us as a contact with your email provider, our shipping department will notify you by email once your order has shipped, including your UPS, FedEx or Priority Mail tracking number.

Although you will receive a tracking number, please note that it may take up to 24 hours for updated information to appear on the carrier’s website.